The Falk Guarantee...
As you may already know, we provide a "copper-bottomed" guarantee!
If you are not totally satisfied when you receive your Falk Copper Cookware, you can simply return this to us for a full, no-questions-asked refund.
In addition, all our products carry a lifetime warranty against any manufacturing defects.
The Falk Culinair Guarantee is unconditional as we really want you to be 100% delighted - not merely “satisfied”.
Should, therefore, any item fall short of your expectations, just return it to us unused within 30 days of delivery, and we will send you a prompt refund or replacement - whichever you prefer.
Our products come with a lifetime warranty against any manufacturing defects. Please note however this does not include marking from salt crystals, which react with any type of stainless steel. For further information on how avoid this, please see this knowledgebase article.
Whilst we take care to pack all items properly, it is an unfortunate fact that once in a while products are damaged in transit. If your order arrives and there is visible damage to one or more of the boxes, please refuse receipt of those boxes and notify us immediately.
All other returns should be sent back to our warehouse which is at:
Falk Culinair UK
C/o Despatch 4U
39c Lancaster Way Business Park
Ely Cambs CB6 3NW